We allows for item(s) return and customer's choice of a full refund or replacement item(s) if only customer's reason meet the return/refund policy listed as below:
Incorrect /Wrong Item
Does not match with customer's order
(e.g. wrong size or wrong color)
Out of Stock
Customer made fully payment for the item which is out of stock
Product(s) damaged during delivery
Return/ Refund/ Cancel Order
Customer changed their minds/ Customer don't need the product anymore
Terms & conditions:
- Return/Refund/Replacement request for 'Damaged Item' must made by customer within two (2) working days from the goods delivered date, and provide photo(s) of the damaged part.
- Return/Refund/Replacement request must made by customer within three (3) working days from the goods delivered date.
- Return/Replacement goods must ship to Easynet by customer within seven (7) working days from customer request date.
- Return/Refund/Replacement request only applicable to the customer who made order from Easynet. (customer must verity their identity with name/order number/contact number/payment evidence, and provide photo(s) of the goods received from Easynet). - Customer who requested for cancel order/refund after we shipped the goods are required to send it back to Easynet by their ownselves , customer are required to bear the shipping fees for sending the goods to Easynet. The goods returned must be in new condition and packed in original packaging without open the packaging.
- Refund within seven (7) working days from the goods delivered date.
- The goods returned by customer will be evaluate by Easynet.
- Once the returned goods passed the evaluation, Easynet will return/replacement goods to customer within fourteen (14) working days from the date we received the goods returned from customer.
- Only return goods to the same shipping address as the goods delivered. If customer wish to change the address for the return goods, customer required to pay for the shipping fees.
- The returned goods must be in new condition and returned in the original packaging/box along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts (if applicable).
- The returned goods must not have been used or installed or had any data inputted.
- All shrink wrap goods must not be opened. Once opened, the goods will not be accepted by Easynet.
- All returned goods must be purchased from www.easynet.com.my.
Paypal customer - Customer who made payment by creditcard through PayPal request for cancel order/refund in the same day/ before we ship goods are required to bear for the 2 times PayPal transaction fees. PayPal will charged seller for transaction fees for all transaction while:
1) Customer paid to merchant
2) Merchant refund to customer - Transaction charges: (Malaysia Customer)3% of transaction amount, (International Customer)4% of transaction amount. e.g.: Customer paid RM180 to Easynet and request to cancel order after payment has been made, Easynet will refund RM169.2 to customer. (deduct of RM10.8 = 2 times of 3% transaction fees)